Privacy Policy

Privacy Policy for Specialist Wildlife Rescue & Rehoming Services (SWS)

Effective date: 23.02.2026
Last updated: 23.02.2026

1. Introduction

Welcome to Specialist Wildlife Rescue & Rehoming Services (“SWS”, “we”, “us”, “our”). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://sws.org.uk (the “Website”).

By accessing or using our Website, you consent to the practices outlined in this Privacy Policy.

2. Data Controller Contact Information

Data Controller: Specialist Wildlife Rescue & Rehoming Services (SWS)
Website: https://sws.org.uk
Email: support@sws.org.uk

3. What Information We Collect

We may collect and process the following types of personal data:

a. Identity Data:

  • Name

  • Job title or position

  • Organisation or affiliation

b. Contact Data:

  • Email address

  • Telephone number

  • Postal address (if provided)

c. Account Data:

  • Username and password (if you register or log in)

d. Usage Data & Technical Data:

  • IP address

  • Browser type and version

  • Operating system

  • Pages viewed and interaction information

  • Dates and times of access

e. Communications Data:

  • Any messages or content you send us via contact forms, email, or other communication channels

(We do not collect special category data such as race, health, or biometric information unless you voluntarily provide it with explicit consent.)

4. How We Collect Your Data

We collect data:

  • Directly from you when you register, contact us, or submit forms.

  • Automatically through cookies and similar technologies when you browse our Website.

5. How We Use Your Information

We process your personal data for the following purposes:

  • To provide and maintain the Website and its services.

  • To respond to your enquiries, comments, or feedback.

  • To manage your user account (if applicable).

  • To send administrative and informational emails.

  • To comply with legal obligations (e.g., UK GDPR, tax, regulatory requirements).

  • To improve our Website and user experience through analytics.

We will only use your personal information where the law allows. Generally, this will be:

  • With your consent.

  • To perform a contract with you.

  • For our legitimate interests (e.g., improving our Website), provided your rights do not override those interests.

  • To comply with legal obligations.

6. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent: Where you have explicitly agreed to receive certain communications or services.

  • Contract: Where processing is necessary to fulfil our contractual obligations (e.g., user account management).

  • Legal obligation: Where the law requires us to process the data.

  • Legitimate interests: Where we have a genuine interest in processing your data that does not override your rights.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyse Website usage.

  • Remember settings and preferences.

  • Improve your browsing experience.

You can manage cookies through your browser settings.

8. Data Sharing & Third Parties

We may share your information with:

  • Service providers and IT support partners.

  • Analytics providers (e.g., Google Analytics) for Website performance.

  • Legal or regulatory authorities when required by law.

We do not sell or rent your personal information to third parties.

9. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR to protect your information.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction or deletion of your data.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at the email address provided above.

12. Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Website with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact:
Email: support@sws.org.uk